Room 1401, 14th Floor Low-cost operations, strong brands and stringent quality control. scheduled passenger flights to 20 domestic and 32 international destinations in Beijing 10004 Office No. Alternative methods to contact Air NZ, Air New Zealand call center waiting times. Many travelers are reporting that they get a quicker response by sending a direct message (DM) to Air NZ about their issues. Built using WordPress and EmpowerWP Theme. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues. nz) location in Manawatu-wanganui, New Zealand , revenue, industry and description. If youre looking for special-purpose emails (for different airline departments), weve compiled them in the table below: Air New Zealand does provide support via live chat (online chat on the website) for its customers. Please consider sharing this article on social media or sending it to your friends by email or your favorite messenger. However, theres an email address that customers from Asian countries (China, India, Indonesia, Malaysia, Taiwan, and a few more) can use: resasia@airnz.co.nzfor reservations and general enquiries. Check our schedules to see where we can take you. resasia@airnz.co.nz. Unfortunately, these extra measures are not always adequate for the situation, so Air New Zealand waiting times occasionally can increase. special travel requests (dietary meals, accessibility, unaccompanied minors, etc. Jakarta Office Tel: +64 9 379 3209 / 0800 808 909 (Reservation freephone) Fax: +64 9 379 0097 Email: nz_reservations@singaporeair.com.sg . A: The main Air New Zealand Contact Centre is open 24/7. Note: The Airport Office is an Operations and Administrative office only. Opening Hours: It may take a little longer than usual to get back to you. If you're unable to find the answer from local agent, please contact Air New And there's plenty of more ways he can help. (24 hours Contact Centre in Auckland). Airpoints enquiries - 0800 028 4149. Use this link to connect with Air New Zealand customer service on WhatsApp: wa.me/64273095750. Sales, reservations & enquiriesToll free (from within USA): 1-800-262-1234Calling from overseas, TTY relay callersSee our TTY relay callers instructions for further detail on this service, Online booking help Toll free (from within USA): 1-800-262-1234, Airpoints enquiries Toll free (from within USA): 1-800-262-1234. You can call back and speak to another agent (she may have more experience or training) or ask to talk with a supervisor. international airlines offers scheduled commercial flights between New Zealand and Official complaints can be also sent by mail to this postal address: China Late hours on weekends can increase the chance for your call to be answered promptly. Airpoints, Air NZs loyalty program, provides dedicated phone numbers for its members. Cathay . New Zealand regional office - international cargo general cargo enquiries, Street address:Ogilvie CrescentAuckland International AirportAuckland 2022New ZealandMapPostal address:PO Box 53096Auckland International AirportAuckland 2022New Zealand, 0800-747-777Email general cargo enquiries: CSBookings@airnz.co.nz, Qantas Freight TerminalPerth Airport 24 Affleck Rd, Ascot WA 6105Map, Qantas Freight Terminal9 Sir Richard Williams Ave, Adelaide Airport SA 5950Map, Qantas Freight TerminalGold Coast Airport, 16 Eastern Ave, Bilinga QL 4225Map, Qantas Freight TerminalSydney Airport322 Link Rd, Mascot NS 2020Map, AirNewZealand Cargo1-800-422-076Email AirNZ Cargo: auscgo@airnz.co.nzQantas FreightPh: 13-12-13Email Sydney office: freightcustomerservice@qantas.com.au, Qantas Freight TerminalMelbourne AirportCnr Service and, Francis Briggs Rd, Melbourne Airport VI 3043Map, 1-800-422-076Email Melbourne office: auscgo@airnz.co.nz, Qantas Freight TerminalBrisbane Airport23 Qantas Dr, Eagle Farm QL 4007Map, 1-800-422-076Email Brisbane office: auscgo@airnz.co.nz, 1-800-422-076Email Perth office: auscgo@airnz.co.nz, 1-800-422-076Email Adelaide office: auscgo@airnz.co.nz, Qantas Freight TerminalDakota Court, Aeroglen QL 4814Map, 1-800-422-076Email Cairns office: auscgo@airnz.co.nz, 1-800-422-076Email Gold Coast office: auscgo@airnz.co.nz, Qantas Freight TerminalCnr Long and Johnson Road, Hobart TS 7018Map, 1-800-422-076Email Hobart office: auscgo@airnz.co.nz, +676-28-283Email Tonga office: nzcargo@freightcentre.to, +685-20-825 ext 210Email Samoa office: csbookings@airnz.co.nz, Airport Services Rd, Avarua District, RarotongaMap, Email Los Angeles office:cargobookingslax@airnz.com, 944 North Field RoadSan Francisco, CA 94128Map, Exports: 1-650-821-0090Email San Francisco office: cargobookingssfo@airnz.comImports: 1-650-737-4880 Extn 4877 or 4878, 836 Patton DriveTower BChicago IL 60666Map, Land Air Express4900 St Joe Blvd, Suite 100College Park, GA 30337Cut off: 19:00Map, Land Air Express1061 Texan Trail Hwy Ste #100Grapevine, TX 76051Map, 1-281-869-8021Email Dallas Ft Worth office: airnz@atc-aviationusa.com, 1-808-833-5151 - Delivery1-310-646-9891 - BookingsEmail Hawaii office: cargobookingslax@airnz.com, 1-305-421-9925Email Miami office: bookings@oneskyair.com, 6041 W. Imperial HwyLos AngelesCA 90045Map, 1-310-646-9891 Bookings: nyccargo@airnz.comSales: sales-us@haegroup.com, 1-773-686-9837Email Chicago office: nzcargo@airnz.com, 1-281-869-8021Email Atlanta office: airnz@atc-aviationusa.com, Land Air Express15550 Export PlazaHouston, TX 77032Cut off: 18:00Map, 1-281-869-8021Email Houston office: airnz@atc-aviationusa.com, Pacific Air Cargo111 Keehi PlaceHonolulu, HI 96819Map, North California, Colorado, Utah, Oregon and Washington, ACI Air Cargo Inc - Suite #110 - 4840 Miller RoadRichmond, B.C, V7B 1K7, Canada Bookings1-604-273-5135Bookings & Sales: nz.bookings@expaircargo.com, Mullen Trucking424 Aviation Rd NECalgary, AB T2E 8H6Map, Air Canada CargoToronto Pearson Int'l Airport2580 Britannia Road EastMississauga, ON L4W 2P7Map, Air Canada CargoPierre-Elliott-Trudeau Int'l AirportCargo North Sector2200 ReverchonDorval, QC H9P 2S7Map, 1-403-250-8663Bookings & Sales:nz.bookings@expaircargo.com, 1-905-673-6750Bookings & Sales:nz.bookings@expaircargo.com, 1-514-874-1851Bookings & Sales:nz.bookings@expaircargo.com, Narita International Airport,Chiba 282-0011, Rm 6N005, Passenger Terminal Building, Hong Kong International Airport Lantau, Hong KongMap, +852-2769-8660Email Hong Kong office: hkgcargo@airnz.co.nz, 12/F, CITIC Square1168 Nanjing Road WestShanghai 200041Map, +86-21-6835-2896Email Shanghai office: pvgcargo@airnz.co.nz, Email Japan office: japancargo@airnz.co.nz, Worldwide Express Co. Ltd.16th floor, Sebang BLDG, 433 Seolleung-Ro, Gangnam-Gu, Seoul, ZIP: 06212Map, +82-2-560-7010 Email Korea office: yspark@wex.co.kr, Orient Air G.S.A. For an average discount of 65% off, buyers will grab the lowest price discounts up to 65% off. Find your nearest international office to help answer your questions. International airport cargo contact details. 0800-747-777. Member benefits. Singapore Airlines. Private Bag 92007 Air New Zealand Singapore Office Singapore Office Reservations & General Customer EnquiriesTel: 800 852 3380 . Operating Hours: 8:00 am to 3:30 pm Group sales. You can also complete a MEDA form, or find out more about flying with a medical condition. Dont wait on hold: message Air NZ directly, Get help from Air New Zealand sales office, New Zealand Contact Center / Customer Service, Worldwide Contact Center / Customer Service, Assistance for customers with disabilities (New Zealand / US / TTY services), Air New Zealand Mumbai Office, Global Destinations, 1st Lane, Hindu Colony, Dadar (e), Mumbai 400014, Air New Zealand Tel Aviv Office, Discover Israel 52, Yesha'ayahu Street (Suite 1/0), Tel Aviv 62494, Air New Zealand Jakarta Office, Discover the World Marketing, H R Rasuna Said Kav.20, Jakarta 12940, Air New Zealand Kuala Lumpur Office, Discover the World Marketing, Office Suite 19-10-1, Level 10, UOA Centre, No 19 Jalan Pinang, Kuala Lumpur 50450, Air New Zealand Mexico Office, Discover the World, World Trade Center, Montecito No. Auckland Airport. Find your dream job with Air New Zealand. Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Air New Zealand phone numbers when you are overseas to avoid high rates. Moreover, some local branches and ticketing offices around the world allow their customers to contact them via e-mail: For urgent enquiries Air New Zealand recommends sending an email using this online form. To save you waiting, our Oscar the chatbotmay be able to assist. Please contact us for any Aircraft/Component Maintenance Services. Auckland We're here to help, 24/7, so please feel free to contact us anytime. When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. From Australia, Air New Zealand operates direct flights to New Zealand from Sydney, Melbourne, Brisbane, Perth, Adelaide, Cairns, Gold Coast, Sunshine Coast and Hobart. *Allprices are quoted in Singapore Dollars (S$). International customer service can handle your booking just the same as the main call center. Freephone (NZ): 0800 767 747. Air NZ recommends sending a follow-up message if you do not receive a reply to your original question within 48 hours. Baggage Services. Postal address: PO Box 3 Air France Call Center Tel:+81 6 6341 2661 If you're unable to find the answer from local agent, please contact Singapore Airlines In April last year, two months after Air New Zealand bought Ansett, Brierleys sold Singapore Airlines all its Air New Zealand "B" shares for $285 million, or $3 a share. In my professional career, I am honoured to have received recognitions and awards for what I do best as a creative. Its a method we recommend if your issue is particularly urgent. Email general cargo enquiries: CSBookings@airnz.co.nz. No. You can reach your local Air New Zealand office for: Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. 20 Airport Boulevard I graduated from Temasek Poly - School of Design . Cargo track and trace search failed. Email: nz_reservations@singaporeair.com.sg Make international transfers online with a low, flat-rate fee. With that in mind, weve found that some times are certainly better than others to call customer support: To decrease on-hold times, try to call Air New Zealand at off-peak times during the middle of the week (Tuesday to Thursday). They can remove all that drama from your booking experience. Phone Numbers - Help & Contact - Air New Zealand - Plan; . Auckland Airport Baggage Services - Menzies Australia Cargo Office Hours: 8:30am - 5:00pm Monday to Friday SITA: SYDFSNZ. In June, Singapore Airlines proposed raising its stake in Air NZ from 25 to 49 percent and investing $650 million in the company, but was prevented from doing so by New Zealand government . are some of the issues you may want to complain about to Air New Zealand. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. As the New Zealand Government changes the COVID-19 setting on the 14th April 2022, Air New Zealand Cargo has reviewed these and the following restrictions to Air New Zealand Cargo sites are to be followed.. ALL Customers, Contractors and PCBU's must adhere to the directives issued by the New Zealand Government, Air New Zealand Cargo and their local Airport. Masks and social distancing are still required when entering any AirNewZealand Cargo Site. Check for up-to-date flight status information. New Zealand Tel: +64 9 256 6630 Fax: +64 9 256 0293 Operating Hours: 8:00 am to 3:30 pm Message us anytime, anywhere. Learn more about attaching data loggers, tracking and monitoring devices to shipments, For more information on booking a domestic New Zealand shipment. Auckland Airport Singapore 819659 Singapore Airlines (SQ) is the flag carrier of Singapore and one of the major 11, York Street A: To contact Air NZ in Fiji, call 679-672 2955 (Nadi) or 679-331 3100 (Suva). Mangere, COVID-19 Related Changes. For example, theres no need to contact Air New Zealand customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip you can do this by visiting Manage Bookings section of Air NZs website (you will need booking reference number and passengers name to log in). Tel: +961 1 789 987 A: The very useful call-back function is currently unavailable for Air New Zealand customers. India. Air NZ team will often notice it immediately, ask you for a direct message, and respond privately. Subscribe . A: To contact Air NZ in Australia, call the phone number 1800 132 476. Tel: +64 9 379 3209 Air New Zealand customer service and phone numbers in New Zealand (Auckland, Chatham Islands, Christchurch, Dunedin, Gisborne, Greymouth, Hamilton, Hokitika, Invercargill, Kaikohe, Kaitaia, Kerikeri, Masterton, Milford Sound, Napier, Nelson, New Plymouth, Motueka, Mount Cook Village, Oamaru, Palmerston North, Paraparaumu, Queenstown, Rotorua, Taupo, Tauranga, Te Anau, Timaru, Wanaka, Wellington, Westport, Whakatane, Whanganui, Whangarei), Australia (Adelaide, Brisbane, Cairns, Gold Coast, Hobart, Melbourne, Perth, Sunshine Coast, Sydney, Townsville), American Samoa (Pago Pago), Fiji (Nadi, Suva), French Polynesia (Papeete), Cook Islands (Rarotonga), New Caledonia (Noumea), Niue (Alofi), Norfolk Island, Papua New Guinea (Port Moresby), Samoa (Apia), Tonga (Nukualofa), Vanuatu (Port Vila), Argentina (Buenos Aires), Canada (Vancouver), China (Beijing, Guangzhou, Shanghai), Germany (Frankfurt), Hong Kong, Indonesia (Jakarta, Bali Denpasar), Japan (Fukuoka, Hiroshima, Nagoya, Okinawa, Osaka, Tokyo, Shizuoka, Sendai), Malaysia (Kuala Lumpur), Philippines (Manila), Singapore, South Korea (Seoul), Taiwan (Taipei), Thailand (Bangkok, Phuket), UK (London, Heathrow), US (Chicago, Dallas, Honolulu, Houston, Los Angeles, New York, San Francisco, Washington), Vietnam (Ho Chi Minh City, Hanoi), and more. Auckland, Auckland, New Zealand. Air New Zealand Singapore office has been set to ensure that the services offered by the airline are delivered efficiently. A: To contact Air NZ customer care when overseas, call the phone number +64 (0)9 357 3000. Email: resasia@airnz.co.nz. More contact details - Contact directory. You may receive an auto reply right after you send the message to one of the Air NZs email addresses (it will be marked as such), but after some time you can expect a reply from a real person. Managere. Airport Office To file a complaint you should contact the Air New Zealand Customer Relations department by filling out the online form (choose the Make a Complaint option). Passengers aged 18+ travelling internationally on Air NZ must be fully vaccinated against COVID-19. Through our extensive domestic network Air New Zealand connects you to 20 towns and cities across New Zealand, and further afield to destinations across Australia, the Pacific Islands, Asia and North America. Unfortunately, if requirements are not met, person's will not be able to enter AirNewZealand sites. Singapore Airlines Air Cargo Office > Further information. Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. recommending complete pricing freedom from January 1, 2026. Air New Zealand (like most airlines) employs a certain number of staff in its call centers sufficient to serve customers under standard conditions. Contact Us - International Cargo | AirNewZealand - Cargo (airnewzealandcargo.com), International Cargo | AirNewZealand - Cargo (airnewzealandcargo.com). You can call our friendly team on 1-800-262-1234, or for further information on how you can ensure your trip is comfortable and hassle-free find out about our special assistance options. So heres our advice: before you start calling the helpline, try to get a quick fix by contacting them via social media channels. The best thing: youll typically pay the same price for the flight ticket. There are times when the airline simply wont answer your calls. Deaf or hearing impaired? Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. 18 countries including Singapore. No 6, Jiangtai Road There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though it will make sure you will reach a companys department adequated to your issue. Beijing Representative OfficeTravel Link Marketing Co., Ltd. 911, (9th Floor) Hanoi, Vietnam With over 30 years of history in Canada, Hino is well known as a supplier of high quality, reliable and cost efficient medium duty trucks. In case of urgent issues you should contact the main call center at +64 9 357 3000. flight reservations (including group travel). Try typing talk to human, live agent, or something similar to tell the chatbot that your problem requires contact with a real person. 4th Floor, The Peninsula Plaza Direct messages (DM) sent to Air New Zealand social media channels often get a response and solution within minutes. If added online, the first bag charges are $30 for domestic flights within New Zealand, $55 for select flights to/from Australia and the Pacific, and $90 for all other long-haul flights. Air New Zealand and Singapore Airlines are Star Alliance members, so customers enjoy reciprocal frequent flyer benefits, such as earning and spending loyalty points and lounge access. Airpoints enquiries - New Zealand 0800 247 764. Please try again later. Our airline is not only world-renowned for providing outstanding passenger journeys. Airnewzealand.com.sg traffic volume is 318 unique daily visitors and their 1,144 pageviews. Email: nz_feedback@singaporeair.com.sg. And Air New Zealand's decision to buy the second half of Ansett, cutting Singapore Airlines out of the deal, contributed to Brierleys being able to do its own deal with Singapore. *All prices are quoted in Singapore Dollars (S$). Silver, Gold, and Elite members can receive assistance by calling 0800 247 764 (from New Zealand), 1-800-262-1234 (from USA) or 800 8525 021 (overseas, toll-free). Singapore Airlines Auckland Airport Office Office Address: Departure Hall, between counters 54-55. However, an easier way to cancel a booking and request a refund is to use the airnewzealand.co.nz website and log in to the Manage Booking section. Fax: +961 read more, Bangkok Airways Beijing Office 302 Cau Giay Street, Dich Vong Ward A: To get help about agency partnerships with AirNZ, call phone number dedicated to communication with travel agents: 1-800-262-2468. Tel: +64 9 379 3209 / 0800 808 909 (Reservation freephone) Tel: +64 9 256 6630 All passengers must complete the online New Zealand Travel Declaration prior to travel. Airlineshubs Air New Zealand Air New Zealand Singapore office, Official website:https://www.airnewzealand.com/, Online Check-in: https://www.airnewzealand.com/online-check-in, Flight Status, Check Here:https://www.airnewzealand.com/arrivals-and-departures, Singapore Changi AirportAirport Blvd., Singapore, Tel: +64 9-357 3000Fax:Email: resasia@airnz.co.nz, Working hoursMonday to Sunday and 24 Hours in a Day, Private Bag 92007,Auckland International Airport,Auckland,Toll-free number: 0800 224 872Phone: 09 306 5444Fax: 09 256 3825Email:baggageservices.akl@airnz.co.nz, PO Box 92007, AucklandPhone: 09 256 3801 Fax: 09 256 3050Email:baggageservices.akd@airnz.co.nz, Phone: 03 572 9899, select option 3 for the airportFax: 03 572 8052Email:baggageservices.bhe@airnz.co.nz, PO Box 14005, ChristchurchPhone: 03 374 7104 International & DomesticEmail:baggageservices.chc@airnz.co.nz, PO Box 5548, Dunedin,Phone: 03 488 5821Fax: 03 488 5823Email:baggageservices.dud@airnz.co.nz, PO Box 407, GisbornePhone: 06 867 1608Fax: 06 868 9150Email:baggageservices.gis@airnz.co.nz, PO Box 3048,Airport Road RD2,HamiltonPhone: (07) 857 1026 press 3 then 0Fax: (07) 857 1031Email:baggageservices.hlz@airnz.co.nz, Phone: 03 755 8123Email:baggageservices.hkk@airnz.co.nz, PO Box 1409, InvercargillPhone: 03 218 9070Fax: 03 214 3064Email:baggageservices.ivc@airnz.co.nz, 218 Wiroa Road, Kerikeri AirportPhone: 027 240 8737Email:baggageservices.kke@airnz.co.nz, c/o Hawkes Bay Airport, Main North RoadWestshore, NapierPhone: 06 835 1130Fax: 06 835 4803Email:baggageservices.npe@airnz.co.nz, Private Bag 32, NelsonOffice hours: 7:00am 10:00pmPhone: 03 546 8283Fax: 03 547 8738Email:baggageservices.nsn@airnz.co.nz, Phone: 06 755 2250Fax: 06 755 2251Email:baggageservices.npl@airnz.co.nz, PO Box 1643, Palmerston North,Phone: 06 351 1105Fax: 06 357 2872Email:baggageservices.pmr@airnz.co.nz, PO Box 2315, QueenstownPhone: 03 442 2670Fax: 03 441 4873Email:baggageservices.zqn@airnz.co.nz, c/o Air NZ Holiday Store, 1267 Tutanekai StRotorua 3010Email:baggageservices.rot@airnz.co.nz, Phone/Fax: 07 378 5428Fax: 07 378 2668Email:baggageservices.tuo@airnz.co.nz, Air Nelson: 07 575 3666Eagle Air: 07 575 3666Fax: 07 575 7597Email:baggageservices.trg@airnz.co.nz, Phone: 03 688 2500Email:baggageservices.tiu@airnz.co.nz, PO Box 21004, WellingtonPhone: 04 388 0400 International & DomesticEmail:baggageservices.wlg@airnz.co.nz, Phone: 09 436 0535Fax: 09 436 9010Email:baggageservices.wre@airnz.co.nz, Baggage lost and found: https://www.airnewzealand.com/mishandled-baggage. 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