No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. :((. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. The tracking number of the order can be proved in this situation. Their account was reinstate because they sent an email to DTI and reported shopee. Same situation. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. My platinum tiered account also suffered the same fate. Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. were you able to retrieve your account? Hes also the one behind Pesohacks.com and Ballunlocked.com, Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. What will happen to my transfer will it arrive to my bank account? I returned the item (with proof). I'm so disappointed in them, to be honest. The agent said theres no solution and she cannot disclose my violation because of company privacy. Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. Visit the USPS Zip Code lookup website and enter your address. Click the menu icon at the top left of you. Account deletion requests are subject to approval. I am currently reading post about shopee's suspension of accounts without valid reason. Cos CS also do not know what happen to your case black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. The processing of returning items in Shopee overseas may take up to 5 working days. Valid photo ID (e.g. I received no explanation even after many inquiries. Answer (1 of 5): There are 2 ways to verify your shopee account. How to unbanned Shopee account? as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. Apple has tightened up the online sales stores. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. Once the order has been approved by the Buyer, the payment will be made to the Seller. The first way is uploading the necessary documents using Shopee app. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. I kept asking why and how that happened but still no reply until now. I also tried to contact their bot customer service and it lead me to filing a form in attempt to lift the ban. ask a new question. Yes, a Shopee Seller has the right to refuse a refund from its buyer. Can'5 believe they are stopping me from transfering my money. They can't even explain the specific reason how the violation occurred. To start the conversation again, simply If so, how can I reach them because I have the same concern. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. Will wait for their reply. Its faster way to helps you profit! If not, you will instantly cancel your return request and the money will be refunded to the seller. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. I import the orders, update tracking, and feed our inventory. Trust it or not, it's up to you. My seller account was banned .Today received email notification that buyer request refund. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. Our account is useless, so why would they stop us from deleting it? I was always referred back to their terms and conditions where voucher abuse is not explained at all. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. I thought of raising it to the DTI. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. Ugh . Agree ! Hi may I ask have solved the problem? Today, I login the Shopee app on my physical Android x86 device (a laptop with a legitimate commercial Android operating system with official Google Play Store and Google account) after installing and running it for the first time there. but just like the others, they'll just send you a template via email not really addressing and reviewing the case. My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! How will I pay for my outstanding balance in Spay? Bye paypal! Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. This review was chosen algorithmically as the most valued customer feedback. The product you received is a faulty one. Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. Sorry, we are not able to process your request. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. So what to do now? Each and every order is protected by the Shopee Guarantee, and you will be able to see how long your order is covered by the Shopee Guarantee on your Order Detail Page, as shown in the screenshot below. To fix your account from being banned or limited, you can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. What are the next steps? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Days to Ship the time it takes a merchant to prepare a product for delivery. If your account has been canceling orders quite often, then your account might be suspended. After you login successfully, go to the Me tab. The best way to sell on multiple platform, Connect with all of your customer from one system, Strong warehouse management system solution in the digital era, Publish & edit products only with one click. Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. Hes also the one behind Pesohacks.com and Ballunlocked.com. Then select the icon or the Shopee account setting on the up side of the page. Hello. However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. The request should only be made during the Shopee Guarantee Period. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. You can handle multiple stores from all marketplace just by single dashboard. You can "appeal" but they won't even unsuspend my account. You are viewing the PayPal Community Archives. I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. Just like that bam! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Shopee does not conduct thorough review, despite their assurance of it. grrr, The same thing also happened to me. Cut your Businesss cost, and Boost your Efficiency at the same time. I am requesting shopee to release my funds on my account as soon as possible. Then click on the Proceed button. Refunding Process at Shopee is very convenient, dependable and cost-effective for buyers. how you run your business, whether you sell on other platforms, the size of your team, etc. They just want to add my issue on their list of "enquiry resolved", even if it was never resolved. Honestly [censored] off shopee i will sue you. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. What happened to your account now? ", a robot: "We cannot process your request, please try again later. same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. Like wth? Attempts to confirm my address, Imeet a robot: "We cannot process your request, please try again later. If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. i got banned today. there's 1770 left in may seller balance. Proof of shipping / delivery / consignment note. I'm sorry to hear you're receiving an error when trying to link a bank. Please help how to add US Bank Account with Payoneer? If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. Today I received and email stating Shopee needs a copy of my passport. Having trouble managing your online stores? Always get flagged for security reasons for us. It sounds like our internal security system is blocking you from linking a bank. I am a Platinum Member and suddenly shopee suspended my account. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. Always get flagged for security reasons for us. Any update on you? How long will it take for Shopee to refund? Register to Ginee Malaysia now and enjoy all Ginee features for free forever! Absurd! Absurd! I got the same error. Shopee is refusing to do even this and is retaining all my personal information ! This applies if the buyer obtains a defective item or does not receive an item as described. Hence, he did not refund my money. Submit a complaint and get your issue resolved. As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. I went as far as filing a complaint witht the DTI Philippines. How to pay Spay? My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". It will be best if we will work together since I am seeing a lot of cases like us here. They deserve a class action lawsuit. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. He is still selling on Shopee. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. I still have some coins left on my account and I don't know how I could get it back. Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. Hope shoppee team whats users to create new account for every order. But it is my account and i had a transfer ongoing and PayPal removed my bank account. 1. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. provided; every potential issue may involve several factors not detailed in the conversations Harassment is any behavior intended to disturb or upset a person or group of people. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. All postings and use of the content on this site are subject to the. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. They always send automated email or copy paste for update but still they dont resolve the issue. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Sorry, we are not able to process your request. Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-2','ezslot_11',108,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0');In dealing with Shopee, only if one of the requirements are met and the Order Received button has not been pressed may you apply for reimbursement/return. Apple disclaims any and all liability for the acts, I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. but then again even after I paid it suspension wasn't lifted. Same situation, I just put a complaint up here too. File a complaint to DTI, DTI will send you a form.. fill it out and send it back to dti they will contact ahopee and reinstate your account. By browsing this website, you consent to the use of cookies. They refuse to tell me how much i have to pay because of security reasons. Sellers have 2 calendar days to respond to Shopee. Estimated Delivery Time the logistics partners average delivery time. Leave the Archive. Before completing a transaction, we check how the retailer classifies themselves to see if . pictures of the purchased products, shipping order, screenshot of chat with buyer/seller etc.). I think they just hate the idea of people earning credits easily. Very same situation here! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. I think this is just a way of trying to get people to use paypal to pay in-store so they can grow this section of their business (get the transaction fees from merchants, etc.). 1-800-MY-APPLE, or, Sales and Account restrictions indicate that you are doing things that violate Shopee policies. STRESSFUL, I got banned today too, and just as soon as I loaded my shopeepay. Refunds. 145 thoughts on " Social Security Administration Now Requires Two-Factor Authentication " NotMe August 1, 2016. Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. Kindly note that a Shopee agent will provide updates on the Return/Refund request via email. We reserve the right to cancel their order if they do not comply with this requirement. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. Now, I will be more cautious in transacting on shopee. Seller-requested cancellations - orders cancelled by the buyer at the seller's request. Same experience with the CS named Dino.. he even hard-pressed buttons while I'm on hold and waiting on the line. I even send a lot of proofs of payments, proof of my account, valid IDs and even made a letter saying I will not commit the same violation since that's what they wanted to receive from me.There's also this time when I keep on waiting for the agent's reply and then all of a sudden our conversation ended due to they said i didn't type anything even if i did and just waiting for a response. Sorry, we are not able to process your request. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch.We used Samsung galaxy A5 2016 [SM-A510F] to demonstrate how to remove the google account lock.Note: DO THIS ON YOUR OWN RISK.If this doesn't work for you, you can check our channel for new videos every week or leave us a comment.---------------------------------------------------------------Did you find it helpful? Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. We have exact same situation. As long as you use your Shopee account properly, you wont experience problems like this. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. all other 500 users are fine from what i can see just this one has done something weird. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. I tried contacting them 4 times the latest one was a while ago. In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. dating websites), Automated Fuel Dispensers. Then download the Shopee app in the emulator you have downloaded. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. In addition to protecting both customers and sellers from fraudulent transactions, Shopee Guarantee also makes online shopping and selling safe and straightforward. I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . Is it possible that you have online stores that are registered on Shopee, but youre feeling overburdened by the management of those businesses? Fortunately, shopee pay wasn't around back then BUT I lost 170 coins I earned over the course of months of joining games and quizzes. You are viewing the PayPal Community Archives. I had the same case with you. For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. Shopee sucks, a lot! Proof of product pre-ownership (e.g. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. That was alot of effort to raise it to the DTI. He is still selling on Shopee. Your billing address format has to be exact. After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. I am planning to file a complaint with DTI. We're going around circles and up until now they don't have a resolution. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. Please try again later, Re: Sorry, we are not able to process your request. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. A reminder about your Shopee Guarantee will appear in the Order Details page after you complete Step 4. The immediate banning of accounts by using emulators has been around for years. Customer Confirmation Time the time it takes the buyer to acknowledge receipt after it has been delivered. Unfortunately they won't unban you. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. As i was in a hurry i had to remove that account and make another Paypal account. Voucher abuse? PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. the user did have a hebburn.onmicrosoft.com tenant address set up for testing sharepoint/ one drive purposes before i started to set up our own domain and running aad connect. Read also: Guides To Start Selling Products On Shopee Malaysia. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. Part of their initial requirement to appeal is to submit 1 valid govt ID. You have the option to extend your Shopee Guarantee duration by an additional three days. Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. Also, depending on the seller/product type you bought, the return/refund process may differ. Share your photos and videos with others to prove the truth of your words. If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. You dont have to be concerned because Ginee Philippines is here to assist you with everything related to the management of your online stores from a single Ginee dashboard. If the system rejects it, there is no way for them to override it. I just had the same issue. Browse on your Shopee app and look for the . Please try again later plz give me any solution thank u. Having trouble managing your online stores? Got banned out of nowhere for Shopee Singapore. By browsing this website, you consent to the use of cookies. Is this some kindof scam in their part? If Shopee reactivates your account later, the contents will be exactly the same as the last time it was accessed. I know since I was also a victim of it more than a year ago. Asking why refund request by buyer . A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. & snap!, without any warnings and recourse, effectively a 1-strike ban. Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. The solution is simple, albeit with a subtle hint of racism. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. Starting from the ShopeePay balance, transaction list, account age, etc. I can not use the App Store! atd198;\\r\Rootjunky's channel: https://www.youtube.com/channel/UCWhQwvCaC2ZMkCnrC15NfAwDont forget to follow us.Facebook: https://www.facebook.com/DarTechYT/Twitter: https://twitter.com/DarTechYT/This video is for education purpose only. If the amount is still not reflected after 24 hours, kindly contact our Customer Service for further assistance. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. But now when i try to link the same bank account, I get the above error. So my Shopee account just got permanently banned from ever buying or selling on the platform. How to Use Voucher in Lazada: Get Huge Discounts! The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. Take advantage of all of the wonderful features offered by Ginee Philippines by signing up right now! "Mr" or change the offending word and the order goes through fine. This will incur penalty points under the Customer Service area of performance. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. They cant even provide you with proof of your violations. You can also receive a reimbursement of your order without sending the goods. Threats include any threat of suicide, violence, or harm to another. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. Your billing address format has to be exact. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. Otherwise, the request will be denied. From the replies, grammar, and robotic macros. Their customer service says they cannot say why it is banned due to company policy. I have the same situation. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) Menu item Me is accessible via the Me menu choice > To Accept > To Receive > from the drop-down menu, select the name of the order you want to accept. Step 3: Scroll down to the bottom of the Order Details page . Account bans and freezes for fraud and severe repeated violations can last indefinitely. But, they are all liars. I never encountered it in the first year or so of dropshipping. A forum where Apple customers help each other with their products. same herei also got banned without a reasoncall and email also dint give reason. I still can't believe that they will ban my 4yr old account just like that. consignment note, airway bill, and/or tracking number). A simple fix is to prefix the name with a title e.g. A simple fix is to prefix the name with a title e.g. Worst, I received an email from Shopee suspending my account. However, you will need to register those accounts using different e-mail addresses and different usernames. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. Ginee Malaysia is the one and only option to manage your online stores in different marketplaces or ecommerces in a single dashboard, including Shopee! - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. Doa Julia Vargas Ave. cor. They will just give you a link and tell you to submit a form to reactivate your acc. An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. Dahveed, call I have to pay for the month of May and my account is Restricted. Then click the " Return . Ive read some of the articles having same issue. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. Make sure that you send the item(s) back within 5 days. ). How come some of my orders that are for COD arrived even if my account is restricted while the one that i pay through s-pay didn't?. After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. Please help with this problem. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. Take note that in order to raise a request of Return/Refund, the date must have passed the Estimated Delivery Date or once the order has been delivered. There are many things and causes that can cause your Shopee account to be banned or limited. Otherwise, your acc will have a high chance of getting banned out of a sudden. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. Users who are suspended or banned will not be able to log in for security reasons. Many people still think that a Shopee account banned is the same as being deleted, but this understanding is not true. How is this legal? What happens if seller doesnt respond to refund request Shopee? Wrote them by Message Us yesterday but still no help from support. Hi, Seller claims that the box is empty 2 days after the day he actually received the item. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. But if you try it out it says: We're sorry We cannot process your request . If you're given this option, an authorisation request goes to . Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. (e.g., missing inclusions), You received the wrong product(s). Apple may provide or recommend responses as a possible solution based on the information Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. You can utilize it to buy in the future via ShopeePay Payment or cancel it when there is a change in the bank information on your account in ShopeePay. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. Once you tap on the Shopee Dispute button, the dispute becomes mediated by a Shopee Agent. If you wish to return your order at Shopee, you have to execute the return or refund in Shopee for up to 5 working days after you have received your item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_7',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_6',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0');The reimbursement will be disclosed on your account in ShopeePay. Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. omissions and conduct of any third parties in connection with or related to your use of the site. If Payoneer cannot add as US Bank in Paypal , what should i do? I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. Hello I'm a buyer in Shopee. Any solution to this? Related: Shopee Seller Return and Refund Philippines. Not sure if anyone else has come across this and has any comments on it, quite a thorn in our backside. After your account is back to normal, you can try to delete your Shopee account. My account is suspended because I had a late payment on my Spay. at+creg?\\r\2. I hate it I also have money left in there. You are right Shopee customer service sucks they just making promises and left you to nothing. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. Please can someone help me. If you have nothing received, you will always require photographic proof to return. If the system rejects it, there is no way for them to override it. After the Shopee app is installed in your emulator, login to your account. Sorry, we are not able to process your request. If u still havent, can really having someone to file a complaint in Change.org too? Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. Enter Verification Code sent via SMS, then click Next. Please remember that account deletion is permanent and irreversible. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. I cannot access my account. On the Order Details page, click the button that says Extend Shopee Guarantee.. My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. Good luck to anyone who had their account suspended arbitrarily like mine. Should this be the case, you will not be able to appeal. Pro, supplier invoice, receipts, etc) if your product is under review Shopee. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. Report to CS totally cannot help. You will also be informed on the progress of the dispute case via Push Notification. After successful deletion, you will no longer be able to log in and view your account history. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Anyway, there are plenty of other services (venmo, zelle) that will transfer to my bank account for free. Personal experience. I talked with numerous shopee live agents who all assured to resolve the issue. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. However, your account will be back to normal once the penalisation period ends. Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. Why is a transaction blocked for security reasons. Thank you. CS will just do [censored]. Please help me with it. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. Secondary is their customer support is rather superficial as well as their software or business logic is really suspect. I was banned by Shopee Thailand. This function is only available once per order. Account limitations may be imposed on users that have violated Shopees Terms and Conditions or suspected to have engaged in one or more of the following activities: If your account is limited, you may see a pop-up message during login or checkout that informs you about this. I cant even withdraw my remaining balance in shopee pay. In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. Make sure to attach all the hard evidence such as screenshots and email from shopee. Since few days cannot send my money anywhere. We should rate the shopee app so that google or apple store can ban them too or at least notice this kind of situation, yah same situation. Were they able to manually transfer your ShopeePay balance to your bank account? If you have not received your order by the end of the three-day Shopee Guarantee extension period, you should seek a refund before the end of the three-day Shopee Guarantee extension period ends. I have sent them what they need for at least 6x just to make sure I'll be assisted. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. did you'll get your money? We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. So frustrating. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. Related: Who are Shopees Delivery Partners? this is terrific idea well done.. these things are observed by all the users . They also say it is voucher abuse but they wont explain further. Well good-ridden of Shopee then. This is sort of a x-post from r/aliexpress but with some embedded detail. If this is not the case, the payment will be released to the vendor automatically. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. They can't even answer why you got banned. 1999-2023 PayPal, Inc. All rights reserved. It really really sucks! Great injustice here. Everyone has to go through it eventually. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. Seller sent me a defective item. Click on the OK button when the alert shows. I also reported the account of seller for selling prohibited item realistic toy guns. Not to mention, their customer service sucks! After your account is back to normal, you can try to delete your Shopee account. If you ship orders late too often, your account might be suspended. In order to do so, go to the Order Details page and click Extend Shopee Guarantee. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. Its a very stupid discussion. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. Ginee product management allow you upload products to all of your online stores from all marketplace just once! They also banned me without providing any proof of my violations. a few months ago. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. ", User profile for user: This content may be old or outdated. If you've received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. Yesterday I've added a bank account to withdraw my funds. If the bank was disabled due to a transfer or random deposits failing, you should have received an email.