Each of the paragraphs within this agreement operates separately. Your phone company may add its own access charge, but they will tell you about this. We aim to have normal service resumed as swiftly as possible. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. We will refund any payments you have made to your Account. Before using our Get in Touch option, check out our frequently asked questions below. You can find out more information about the DVLA standards online here. For all other enquiries please email ask@merseytravel.gov.uk. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Anything above that weight may still travel subject to prior approval based on a load calculation basis. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. or No trains are running from the station. Yes, it is a condition of issue that is strictly monitored. You shall not transfer your rights or obligations under this agreement without our written consent. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Last updated on: 2021-08-30 Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Due to the elections last year, instead of being a . Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. You will need a pre-paid toll account and you must not be travelling for business reasons. They are all up to date and will always work for logging in securely on our website! We work together to make investments in areas that have a real impact on our communities, such as transport, employment, culture, digital and housing. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. We usually operate a reliable service however sometimes things can go wrong. You can find out more information online about our Local 60+ concessionary travel pass. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. Or, you can visit a Merseytravel Centre in person for further support. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. If you do not register, proving eligibility, the full cash toll rate will apply. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . Additional charges will be made for vehicles of exceptional height or width which require a Police escort. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. You need to contact Merseytravel directly on tag@merseytravel.gov.uk. If you drive a Class 1 vehicle and live within the Liverpool City Region (with local authorities of Halton, Knowsley, Liverpool, St Helens, Sefton and Wirral) you are entitled to a discount of 80p on journeys. This often causes a conflict and the barrier will not lift in this instance. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. Please use. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. This application provides the best possible management for your Mersey Tunnels Fast Tag. When will I receive my new allocation of journeys in my account? Please note - we cannot replace lost or stolen passes via email. Customers have the option to open a personal or business T-FLOW Account. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. No trains are running from the station. If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. I have read and accepted the terms and conditions. They will be contacted directly to discuss transferring to T-FLOW over the coming months. Step 2. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. You receive the enhanced rate of mobility component of the Personal Independence Payment. What is the Mersey Tunnel's Residents Discount Scheme? As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. One of the benefits of T-FLOW is that you can manage your account onlinevia your dashboard where you can view your statement or see an itemised history of journeys made. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. Receipts are available for viewing and downloading up to 6 months after your journey. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Log in to manage your Mersey Tunnels account. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Mersey Tunnels | Merseytravel If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change.. This agreement is between you and Merseytravel. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. Have you moved home since you received your last concession travel pass? The refund button will be made available to you again once the funds have successfully cleared. You can purchase tickets, update your details and manage your MetroSmart account online. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. You can check how much you spend and keep track of the journeys you have made via our online account management system. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. The discount is only available to eligible, registered T-FLOW accounts for personal journeys. You can appeal within one month of the date of your decision outcome. -If you change your nominated vehicle you must let us know by calling. Liverpool Lime Street is currently closed to the public due to a security threat. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - rengiyuu lemon wattpad art house films. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. Customers may continue to use their Fast Tags, but we will no longer issue any new tags and will ask customers to register vehicles instead. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. We are sorry for any inconvenience caused. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Mersey Tunnels Fast Tag top up and account queries. The tag has a validity of 5 years and after purchasing . Please complete the application form below. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. If your vehicle is stolen you must report it to us immediately, either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Lines are open 8am to 8pm, Monday to Friday for general enquiries. We aim to have normal service resumed as swiftly as possible. To make a claim, simply click on the compensation tab below . What happens if I need to make more than my planned journeys? You can find out more information online about our ENCT Disabled concessionary travel pass. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. Do I have to register to get the discount? The full amount of your top up is credited towards any journeys. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. Our telephone number is 0151 330 1004. T-FLOW is available for all vehicle classes and removes the need for cash. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. You may find the answer or help you need there. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. Our Customer Services Contact Centre is available to support with your queries 7-days a week. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. A new, improved website for Mersey . If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. The concession can only be used by you, the concession holder. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. We are sorry for any inconvenience caused. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. Click here to find out more about T-FLOW and calculate how much you can save. Misuse of the concession may lead to prosecution. You have the option to print or download this for your records. What is the maximum gross vehicle weight permitted in either of the tunnels? 8. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Regions six local authorities Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, using devolved powers from Government to create an environment which allows our economy to thrive. You have the option to print or download this for your records. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Enter the amount you want to be refunded and click Submit. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. Click here to find out more about T-FLOW and calculate how much you can save. I have registered my plate on line and it wont read. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. You can cancel your T-FLOW account at any time . " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. or All applicants must have a disability that is considered permanent, longer than 12 months. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Eligible Liverpool City Region Residents can still benefit from the discounted toll on any personal journeys made using their T-FLOW account. Payment will be made directly to the bank account from which the Direct Debit is taken. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. If this information changes, for any reason, you must notify us immediately. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. The toll fee will be deducted from your T-FLOW account. We are sorry for any inconvenience caused. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. Select the Payments option followed by Request Refund. How should I plan for my journey? Our passenger charter sets out any compensation you may be entitled if this does happen. Penalty surcharge 60, 200 per hour. Minimum charge one hour. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. What if I have multiple cars in my household? Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Log in to manage your Mersey Tunnels account. T&C apply. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Once payment has been approved, the barrier will rise. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). For further details please email tag@merseytravel.gov.uk. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. What do I need to qualify for concessionary travel? I want to travel through the tunnel. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Does the Local Residents Discount apply to taxis, driving instructors, or others who use their vehicles for business use? Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. Please have the bank sort code and account details to hand. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. receive the highest rate of mobility component of the Disability Living Allowance; To request a receipt, please have your card payment details available and click here. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Take your form, a passport. Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. Do I have to be in the vehicle to use the concession? Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. you receive the enhanced rate of the mobility component of the Personal Independence Payment; To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. transactions in live time as well as the status of Fast Tag account balances. There is a restriction to four vehicles for each personal account. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. You can call our Customer Service Contact Centre on 0151 330 1004. You can keep a track of your balance online and the lane display messages will also indicate when your balance is running low to alert you to top up your account. Nothing in these terms will affect those legal rights. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. You are able to top up your fast tag securely from this app. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. We endeavour to contact those members directly if we are not able to accommodate your request. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. You will be asked to enter you card numbers, expiry date and year. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. A VRN can be linked to only one T-FLOW Account. What happens if I change my vehicle or it is stolen? Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. I have a summons relating to an offence inside the tunnel. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? Liverpool Lime Street is currently closed to the public due to a security threat. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. 75 per hour. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Easily manage your Mersey Tunnel Fast Tag with this app. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. The Resident Concession is only available for personal use. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. Merseytravel fast tag account login. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. Further information can be found at on the Governments website. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. Buy FASTag. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. The tour will take approx two hours. Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. T-FLOW account. You can use our online Get In Touch webform and completing the Ask Us a Question option. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. Minimum charge one hour. Share Your Details. If your vehicle is returned, you must notify us immediately either online or by phone. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Try using the savings calculator to see how much you can save using T-FLOW. We are unable to provide a copy of the receipt of this type of payment. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We aim to have normal service resumed as swiftly as possible. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. You can cancel your T-FLOW account at any time . Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. The new video tolling system only applies to T-FLOW or Fast Tag account holders. You can check how much you spend and keep track of the journeys you have made via our online account management system. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. (Form to be completed in black . We aim to have normal service resumed as swiftly as possible. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. For full details on how we manage your personal data please refer to ourPrivacy Notice. We will need to see proof of your address. . Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. Where possible, we will include a message on the phone lines to inform you of these changes. We are sorry for any inconvenience caused. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. T-FLOW account online at merseytunnels.co.uk. Rail. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. Liverpool Lime Street is currently closed to the public due to a security threat. Residents can apply online via our website www.merseytunnels.co.uk. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. The loans are still being paid and will not be paid off until 2048. To update, visit bit.ly/3GgiZ2h . Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. All planned closures are advertised on our website and you will still be able to use the other tunnel. Merseytravel is not in a position to advise whether or not you should attend court. and your current driving licence You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. For a renewal, please complete the renewal form below. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. Refunded and click Submit we can not carry forward any journeys left in your.... / date Passport sized fastag Breeze through long lines at toll plazas with IDFC FIRST bank fastag - FIRSTForward to... 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